Privacy Policy

How we collect, use, and protect your personal information

Last updated: 16 March 2026

About This Policy

MyInstructorFinder ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contents

  1. 1. Data Controller
  2. 2. Data We Collect
  3. 3. Legal Basis for Processing
  4. 4. How We Use Your Data
  5. 5. Data Sharing
  6. 6. Publicly Available Information
  7. 7. Data Retention
  8. 8. Your Rights
  9. 9. Cookies
  10. 10. Security
  11. 11. Children's Privacy
  12. 12. Changes to This Policy
  13. 13. Contact Us

1 Data Controller

MyInstructorFinder is the data controller responsible for your personal data. We are registered in England and Wales and operate the website https://www.myinstructorfinder.co.uk.

For any data protection queries, please contact us at: Contact Page

2 Data We Collect

2.1 Information You Provide

For Learner Drivers:

  • Name and contact details (email, phone number)
  • Location/postcode for finding local instructors
  • Enquiry messages and preferences (transmission type, availability)
  • Account login credentials

For Driving Instructors:

  • Name, business name, and contact details
  • ADI badge number and qualification details
  • Service areas and coverage radius
  • Pricing, availability, and lesson information
  • Profile photos and biographical information
  • Vehicle details (make, model, transmission)
  • Payment information (processed securely via Stripe)

2.2 Information Collected Automatically

  • IP address and approximate location
  • Browser type, device information, and operating system
  • Pages visited, time spent, and navigation patterns
  • Referring website and search terms used
  • Cookie identifiers (see our Cookie section)

2.3 Information from Third Parties

  • Publicly available instructor information from DVSA registers
  • Reviews and ratings from verified learners
  • Payment confirmation from Stripe (no card details stored by us)

3 Legal Basis for Processing

We process your personal data under the following legal bases:

Contract Performance: To provide our services, facilitate enquiries between learners and instructors, and manage instructor subscriptions.
Legitimate Interests: To operate and improve our platform, prevent fraud, ensure security, and display publicly available instructor information to help learners find driving instruction.
Consent: For marketing communications and non-essential cookies (you can withdraw consent at any time).
Legal Obligation: To comply with legal requirements, respond to lawful requests, and maintain records as required by law.

4 How We Use Your Data

  • Service Delivery: Connecting learners with instructors, processing enquiries, and facilitating communication
  • Account Management: Creating and managing user accounts, authentication, and preferences
  • Payment Processing: Processing subscription payments for instructors via Stripe
  • Platform Improvement: Analysing usage patterns to improve functionality and user experience
  • Communications: Sending service notifications, enquiry updates, and (with consent) marketing
  • Safety & Security: Preventing fraud, abuse, and ensuring platform integrity
  • Legal Compliance: Meeting our legal and regulatory obligations

5 Data Sharing

We share your data with:

  • Other Users: Learner enquiries are shared with relevant instructors; instructor profiles are visible to learners
  • Service Providers: Stripe (payments), Twilio (SMS notifications), email delivery services
  • Legal Requirements: When required by law, court order, or to protect our rights

We never sell your personal data to third parties for marketing purposes.

6 Publicly Available Information & Instructor Listings

Important Notice for Driving Instructors

Our platform may include listings for driving instructors based on publicly available information, including but not limited to:

  • DVSA (Driver and Vehicle Standards Agency) public registers
  • Business directories and public business listings
  • Publicly accessible websites and social media profiles
  • Google Business profiles and similar public sources

6.1 Your Rights Regarding Your Listing

If you are a driving instructor listed on our platform, you have the right to:

Claim Your Profile

Take control of your listing, update information, and manage how you appear to learners.

Request Corrections

Ask us to correct any inaccurate information displayed on your profile.

Request Removal

Request complete removal of your listing from our platform at any time.

Opt-Out of Display

Request that your profile be hidden from public search results.

6.2 How to Exercise These Rights

To claim, correct, or remove your instructor listing, please contact us with:

  • Your full name and the name shown on the listing
  • The URL of your profile or sufficient details to identify it
  • Proof of identity (e.g., ADI badge number, official ID)
  • Your specific request (claim, correct, or remove)

We will process your request within 30 days and notify you of the outcome. For removal requests, we will remove your listing within 7 working days of identity verification.

7 Data Retention

We retain your data for as long as necessary:

  • Active Accounts: For the duration of your account plus 2 years after closure
  • Enquiry Messages: 3 years from the date of the enquiry
  • Transaction Records: 7 years for tax and legal compliance
  • Analytics Data: 26 months in anonymised form
  • Unclaimed Instructor Profiles: Until a removal request is received

8 Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for marketing

To exercise any of these rights, please contact us. We will respond within one month. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9 Cookies & Tracking

We use cookies and similar technologies for:

  • Essential Cookies: Required for the site to function (login sessions, security)
  • Analytics Cookies: To understand how visitors use our site
  • Preference Cookies: To remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect site functionality.

10 Security

We implement appropriate security measures including:

  • SSL/TLS encryption for all data transmission
  • Secure password hashing and storage
  • Regular security audits and updates
  • Access controls and staff training
  • PCI-compliant payment processing via Stripe

11 Children's Privacy

Our services are intended for users aged 17 and over (the minimum age to learn to drive in the UK). We do not knowingly collect personal data from children under 17. If you believe we have collected data from a child, please contact us immediately.

12 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last updated" date at the top of this policy indicates when it was last revised.

13 Contact Us

For any questions about this Privacy Policy, to exercise your data rights, or to request removal of an instructor listing, please contact us:

MyInstructorFinder

Contact Form

We aim to respond to all enquiries within 2 working days.