Privacy policy

Who is responsible

MyInstructorFinder Ltd, trading as MyInstructorFinder, is the controller of information used to run this service. For privacy questions, corrections, complaints or a rights request, use our contact page. You do not need an account.

Information we use

For learners, we use the details entered in the intake: your name and email, pickup address, lesson hours, transmission, instructor preferences, experience, budget, availability and suitable start dates. A mobile number is optional. We also record search progress, confirmed offers, your decisions, messages and support requests.

For instructors, we hold professional contact details, teaching and coverage information, photographs, relevant checks, lesson rates, availability confirmations and the terms agreed for an offer. Information may come from the instructor, our staff or relevant public professional sources. Our area pages show selected professional details to explain the network we can search.

Stripe processes your search-fee payment. We hold the payment reference, amount, currency, status, terms acceptance, refund status and records needed to reconcile payments or handle disputes. We do not store full card numbers or collect your lesson payments.

We also use browser and device information, approximate country, page visits, referral information, session identifiers, form-step activity, button clicks and error categories. Security systems and access logs may record IP addresses and request details. Analytics events do not include your full postcode, address, precise coordinates, phone number, email or private search token.

Please describe the teaching support you need without adding medical diagnoses or unnecessary sensitive personal information.

Why we use it

We use these records to check which instructors fit your request, confirm coverage and availability, negotiate lesson rates, present a held offer, complete an accepted introduction, provide email updates and deal with support. We also use them to process payments and refunds, prevent fraud, keep the service secure, measure the learner journey and meet accounting and legal obligations.

We rely on contract where processing is needed for the service you request; legal obligations for matters such as tax and accounting; and legitimate interests for proportionate security, professional record maintenance, performance analysis and dealing with complaints. We balance those interests against your rights. Where consent is required, including for optional marketing or non-essential tracking, we rely on that consent.

Who receives information

During matching, suitable instructors receive the lesson requirements and pickup-area information needed to check a request. Learner contact details are withheld until an offer is accepted. After acceptance, we share the details needed to complete the introduction and arrange the agreed lessons. Your search page shows the instructor information and confirmed terms needed for your decision.

We use payment providers including Stripe, email and messaging providers, hosting and security services, and professional advisers where needed. Twilio may process instructor messages when automated outreach is enabled. Staff currently handle instructor outreach and offer confirmation. We may share relevant evidence with banks or payment providers for a refund or dispute, and with authorities where legally required.

Providers may process information outside the UK. Where required, transfers use appropriate safeguards, such as an applicable adequacy decision or approved contractual protections.

Messages and automated processing

Offers and search links are sent to your email. We record operational messages and their delivery status so staff can support your search. Marketing is separate and you can opt out where applicable.

Automated checks help with payment reconciliation, deadlines, refund processing, security and service monitoring. Staff currently confirm instructor availability and publish offers. Contact support if a decision or automated check appears wrong and you need it reviewed.

Cookies and analytics

Cookies and browser storage keep sessions secure, remember form progress and support permitted analytics. We measure which pages and intake steps are used so we can improve the service. Privacy choices, browser controls and blockers may limit this measurement. Blocking essential storage can affect access to your private search page or saved form progress.

Instructor information and contact preferences

We use professional instructor records to operate our matching network and display relevant snippets on area pages. Learners submit their requirements for matching rather than selecting or contacting an individual through a public profile.

Instructors can ask us to correct information, stop promotional contact, restrict processing or consider removal. We assess the circumstances and lawful basis individually. Publicly available professional information can still be personal data. See our instructor information policy or manage contact preferences.

We retain limited access-controlled suppression, complaint and compliance records where necessary to honour preferences, prevent an incorrect record being recreated or meet legal obligations. Removing public information does not automatically erase records we must lawfully retain.

How long we keep it

Search, offer and support records are normally retained for up to three years after closure. Payment, refund and accepted-terms records are normally retained for up to seven years for accounting, legal and dispute purposes. A relevant complaint or legal obligation may require longer retention.

Instructor records are kept while necessary for matching, contact preferences and compliance. Analytics and security records are reviewed, aggregated, anonymised or removed when no longer needed. Historical transaction and audit records remain access controlled; we do not use retention as a reason to keep unrelated information indefinitely.

Your rights

Depending on the circumstances, you can request access, correction, erasure, restriction or portability of your information. You can withdraw consent where processing relies on it.

You can object to processing based on legitimate interests, including direct marketing. We consider objections individually and stop processing where required. Contact us without needing to quote legislation. We may make proportionate identity checks and normally respond within one month. If a lawful extension is needed, we explain it within that period.

You can complain to the Information Commissioner's Office. We would also welcome the opportunity to resolve your concern directly.

Keeping information safe

We use HTTPS, access controls, backups and operational security checks. Keep private search links secure and do not share them publicly. If you are under 18, involve a parent or guardian when making lesson arrangements or payments.

We update this policy when the service or its use of information changes, and provide further notice where required. Contact support if you need help.