Find My Instructor terms

1. Your agreement with us

These terms apply to the paid Find My Instructor search provided by MyInstructorFinder. Our trader and contact details appear with these terms and in your order confirmation. The agreement includes the service fee, mandatory requirements, agreed lesson dates and search deadline shown before checkout, together with this policy version and the refund policy.

The search contract is confirmed when successful payment is verified. We save the requirements and terms accepted for that order and send a confirmation by email. A later website change does not rewrite an existing order. Please keep your confirmation and check that your email address and requirements are correct.

2. The service you are purchasing

We provide an instructor matching and introduction service. We match you with suitable instructors from our vetted network, check actual availability and negotiate their best available lesson rate. We obtain confirmed lesson terms, including pricing and a proposed start date, and publish suitable held offers on your private search page for you to consider.

Your payment purchases this matching service. It does not buy lesson hours, reserve a particular instructor, book a driving test or make us your driving school. Requested lesson hours determine the service fee and the tuition arrangement we ask instructors to confirm. Actual lesson payments are separate.

3. Prices, payment and Priority

The instructor matching service costs £9.99 for up to 10 requested tuition hours or £19.99 for 11 hours or more. Your requested hours set the fee automatically; these are not different service packages. Priority adds £25, giving a total of £34.99 or £44.99. The total payable, including any applicable taxes, is shown before you pay. There is no recurring subscription or automatic renewal for this search.

The search fee is collected through Stripe. You pay lesson fees directly to your instructor on the day of each lesson. No advance lesson payment or instructor deposit is required for offers arranged through this service. Your offer must state any agreed travel or other lesson charges before you accept. We do not authorise an instructor to collect our search fee or to change our refund terms. A payment error or duplicate charge should be reported with the search reference.

Priority changes the deadline for securing a qualifying offer from 14 days to 72 elapsed hours after confirmed payment. It does not promise that a lesson will take place within 72 hours, bypass your requirements or guarantee a named instructor. If the Priority no-offer guarantee applies, both the base fee and upgrade are refunded.

4. Requirements and agreed lesson dates

Your agreed requirements are the pickup location, transmission, mandatory instructor preferences, requested tuition, selected days and time bands, earliest and latest suitable start, and any firm hourly price limit recorded before payment. The date window identifies acceptable lesson start dates. Selected days and time bands describe when you can attend lessons; they do not reserve every date or time in that window.

We assess an offer against these recorded requirements. A compulsory requirement cannot be replaced with a different transmission, date, instructor preference or price simply because another instructor is available. You may agree a change expressly, but a proposed alternative alone does not fulfil the original search.

Tell us promptly if your requirements change. A different pickup area, narrower timetable, changed hours or new budget can require a revised search. Any revised scope, price or deadline must be agreed clearly before it applies. A request for a change does not automatically restart or extend the purchased deadline.

5. When work begins

Checkout asks you to request that work starts immediately after confirmed payment, including during any statutory cooling-off period. Work can include checking your requirements and pickup coverage, shortlisting instructors, making availability enquiries and checking instructor replies. We incur costs while providing this service.

Beginning work does not mean that an instructor is available or that lessons have been booked. We keep records of the work actually undertaken. A payment record, a queued message or an unconfirmed positive reply is not, on its own, a qualifying instructor offer.

6. What counts as a qualifying offer

An instructor must confirm that they cover the agreed pickup location and can provide the requested tuition on terms meeting your mandatory requirements, including the agreed lesson dates and availability. The offer must state the proposed first lesson, transmission, hourly rate, lesson duration, tuition arrangement and relevant instructor conditions. The instructor must confirm that you pay them directly on the day of each lesson, with no advance lesson payment or deposit required.

The instructor must expressly agree to hold the exact offer. When published, the offer must leave you at least 24 hours to decide. A draft, an automated acknowledgement, a vague statement of availability or a proposed lesson outside the agreed requirements does not count as success.

We may use automated systems and human review to organise the search. Their use does not remove our responsibility for the matching service or turn an unverified reply into a confirmed offer. A catalogue entry, rating or instructor photograph is not a promise that that instructor will receive your request or have space available.

7. Completion, acceptance and declined offers

We collect the service fee upfront, but earn it only when you accept a current, qualifying instructor offer on your search page. Publishing an offer alone does not earn the fee. We notify you by email when an offer is ready and give you a private link to review it.

You can accept a valid offer while its hold remains open. Acceptance confirms your choice of instructor and earns our service fee. We then complete the introduction by releasing the relevant contact details, informing the instructor of your acceptance and asking them to contact you to finalise the lesson arrangements. This handover may require action by our team and is not treated as completed merely because you clicked accept. If you provide a contact number at acceptance, they can text or call you; otherwise they use the agreed contact details. Acceptance on our site does not itself confirm that a lesson has taken place or replace your separate agreement with the instructor.

Declining any offered instructor closes the entire search and triggers a full refund of the service fee, including any Priority upgrade. It does not request another round of offers. The other held offers are released, and a later change of mind cannot revive a declined offer or closed search.

If you do not accept an offer, we refund the full service fee once the final valid held offer expires. If another current offer is still held, its decision period remains available. An expired, withdrawn, superseded or already declined offer cannot be accepted. Accepting one offer releases competing holds.

8. Our refund guarantee

You receive a full refund of the service fee if no qualifying instructor-confirmed offer meeting your agreed requirements and lesson dates is published by the purchased search deadline. Standard searches have a 14-day deadline and Priority searches have a 72-hour deadline, both measured from confirmed payment and including weekends.

The full refund also applies if you decline any offer, or if no offer has been accepted when the final valid held offer expires. These guarantee refunds include the full Priority upgrade. Search work and messaging costs are not deducted from these refunds.

Priority does not automatically fall back to a longer standard search. A qualifying offer published before the deadline keeps its full decision period even if the hold ends after that deadline. You do not have to accept an offer outside your agreed dates or mandatory requirements.

The guarantee concerns our instructor matching service. It does not guarantee teaching performance, a driving test result or lesson availability beyond the terms actually confirmed. If you ask us to stop before accepting an instructor offer, we also refund your full service fee, including Priority. No search-work costs are deducted from that refund. Your statutory rights remain unaffected.

9. Cancellation after work starts

You can cancel your search before accepting an instructor offer and receive a full refund of the service fee, including Priority. This applies even if we have begun checking availability or contacting instructors. We do not deduct search-work or messaging costs from this refund.

Where the Consumer Contracts Regulations provide a cooling-off right, the period normally ends 14 days after the day the service contract was entered into. Our full pre-acceptance cancellation promise is additional to those statutory rights and does not depend on showing a reason.

Accepting a valid offer earns the service fee, but does not on its own end any statutory cancellation right. Our matching and introduction service is fully performed only when the actual introduction has been completed, including release of the relevant contact details, informing the instructor of your acceptance and asking them to contact you. Where the service has actually been fully performed following your express immediate-start request and acknowledgement, the statutory cancellation right ends to the extent permitted by law. Any statutory cancellation right that remains before full performance, and rights relating to a breach, an invalid offer or a service not provided with reasonable care and skill, are unaffected.

To cancel, give us a clear statement through the contact page or the contact details in your confirmation. Include your name, search reference and date of order so we can identify it. No special phrase or reason is required, and using our suggested notice is optional. We process any repayment legally due within the applicable time limit, normally 14 days after we are informed.

10. Withdrawn, inaccurate or invalid offers

Tell us promptly if an instructor withdraws an offer before lessons begin, denies agreeing the offer or cannot provide a material requirement that the offer purported to confirm. We investigate against the saved request, instructor confirmation and message history. A materially invalid offer is not treated as a valid fulfilment of your agreed search.

Confirmed instructor withdrawal or material invalidity before lessons begin receives the applicable search-fee refund protection. This is separate from a later change of mind after accepting a valid offer. Changes to lessons after an introduction, including rescheduling requested by you, are normally governed by your lesson agreement with the independent instructor, without excluding any remedy for a failure in our own service.

11. Refund handling and payment disputes

Refunds are returned through the original payment method. Requested, processing, completed and failed refunds are different states. We do not describe a refund as completed before the payment provider confirms it. Your bank may take additional time to display a completed refund.

Cancellation before acceptance receives the full service-fee refund described above. A pending payment-provider operation does not remove the legal repayment deadline. A failed refund remains due and must be resolved. Older orders retain any cancellation assessment rules they were purchased under.

Contact us with the search reference if a payment or offer appears wrong so we can investigate. You do not give up any lawful right to raise a payment dispute, complain to a relevant body or pursue another available remedy by contacting us first.

12. Independent instructors and lesson payments

Instructors are independent providers. We do not employ or supervise them, supply their cars, teach lessons or control their teaching. We do not become a party to your lesson contract merely by presenting an offer or making an introduction. Instructors cannot vary these search terms on our behalf.

Your confirmed offer provides for paying the instructor directly on the day of each lesson, with no advance lesson payment or deposit required. Agree the payment method, pickup details and reasonable lesson cancellation arrangements with the instructor before accepting; they must be consistent with the offer. Tell us if an instructor asks for a lesson payment before the day of the lesson or a deposit contrary to the confirmed offer. Check their current ADI or PDI badge, suitability and applicable lesson terms before paying or taking a lesson. Listing an instructor or displaying feedback does not replace these checks or guarantee their future conduct.

We do not collect lesson payments, insure lessons, provide driving tests or guarantee test bookings, a pass, a particular learning speed or continued instructor availability after the confirmed arrangement. Our obligations for our own search service and representations are unaffected.

13. Your responsibilities and secure access

Submit a genuine request with accurate pickup details, tuition needs, availability and contact information. You must have authority to provide any information for another learner. The learner must meet the legal age, licensing, eyesight and other requirements for the lessons they arrange.

Keep your private tracking link secure and check the email address used for the order. Tell us promptly about an error or missing email. We may ask for enough information to identify the correct search before sharing contact details or acting on a request. We will not require unnecessary information to prevent you exercising a legal right.

Do not use the service to send abusive, fraudulent or unsolicited requests, impersonate someone, obtain private contact information improperly or interfere with our systems. We may restrict misuse or unlawful activity where justified, while handling any outstanding payment, guarantee and statutory rights fairly.

14. Information, photographs and privacy

Instructor photographs and recorded ratings illustrate people in our catalogue. They are not individual reservations, a guarantee of suitability or evidence of current lesson space. Local guides and historical test-centre figures provide general information; dates and source periods matter, and they do not show live test appointments.

We process request details, contact information and messages to provide the search, confirm availability, make an introduction and keep appropriate business records as explained in the Privacy Policy. We share only information needed for those purposes and the relevant instructor enquiry or introduction.

15. Our responsibility and limits

We must provide the matching service with reasonable care and skill and honour information that forms part of your contract. We are responsible for loss for which the law makes us responsible as a result of our own breach. We do not exclude that responsibility simply because an automated system or an independent instructor was involved.

We are not responsible for losses that are not caused by our breach, losses that were not reasonably foreseeable when the contract was made, or an independent instructor’s separate failure unless our own breach makes us responsible. This service is offered for personal learning needs; it does not include protection for business profits or commercial opportunities.

Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, statutory service standards, rights arising from misleading information, or anything else that cannot lawfully be excluded or restricted.

16. Complaints, applicable law and older orders

Raise a complaint through our contact page or the contact details in your confirmation, explaining the issue and giving your search reference. We review the request and relevant records and explain our response. If the complaint concerns a statutory cancellation, refund deadline or an expiring offer, say so that it can be handled promptly.

These terms are governed by the laws of England and Wales, without removing mandatory consumer protections that apply where you live. Consumers in Scotland or Northern Ireland may bring proceedings in their local courts where the law allows; nothing here forces a consumer to give up that right.

This policy version applies to new orders accepted under it. Earlier searches, payments, invoices and bookings retain the terms agreed when they were purchased, including any more generous pre-offer refund promise. Changes require agreement where the law requires it and cannot retrospectively reduce a purchased guarantee or statutory right.

Optional cancellation notice

You may use this wording where you have a cancellation right, or send any other clear statement. This is optional.

I give notice that I cancel my Find My Instructor search contract. Search reference: [reference]. Ordered on: [date]. Learner name: [name]. Contact address: [address]. Notice date: [date].

Send your notice through the contact page or the contact details above. An electronic notice does not need a handwritten signature.